Manager (f/m/d) - Managed Service Platform Operations

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

At IONOS Group, you will work in partnership with different teams at the leading European provider of cloud infrastructure, cloud services, and hosting services. We offer you a perspective in one of the most future-proof industries. We are characterized by open working structures, an informal culture, and flat hierarchies with an incomparable team spirit. We firmly believe that work and fun are compatible and offer you the right environment for this. With constant growth, we are always on the lookout for new colleagues. Become part of the IONOS Group and let us grow together.

As the Manager -  Managed Service Platform Operations (m/f/d), you will be responsible for overseeing a team of professionals specializing in managing, automating, and developing our managed service platforms based on bare metal and virtualization. This includes overseeing the delivery of high-quality services related to our cloud infrastructure, cloud services, and hosting services.

You can expect an exciting field of activity, a dynamic area, and a culture that values new ideas, initiative, and the ability to cooperate.

Tasks

• Managing and coordinating the day-to-day operations of a highly motivated team, ensuring the smooth running of services related to managed service platform operations.
• Providing operational guidance with strategic background, mentorship, and support to team members to drive continuous improvement and ensure high-quality service delivery.
• Collaborating with stakeholders, such as product & hardware development, product management, and data center operations to understand business requirements, prioritize tasks, and ensure timely completion of projects.
• Defining comprehensive operational and product roadmaps, outlining strategic initiatives, key milestones, resource allocations, and timelines to guide the team in achieving operational excellence and delivering innovative products aligned with business objectives.
• Implementing best practices, processes, and standards to optimize managed service platform operations efficiency, availability, and reliability and ensure solid 24x7 on-call operations.
• Monitoring performance metrics, analyzing trends, and implementing solutions to enhance the overall managed service platform infrastructure. Creating and maintaining reports (KPI, Scorecard) to visualize the status of the performance of tasks and projects, ensuring transparency and effective communication.

Qualifications

• At least 5 years of hands-on experience in a dynamic hosting or cloud infrastructure environment, demonstrating proficiency in managing platform services, handling dynamic workloads, and adapting to evolving technological landscapes.
• Proven experience (minimum 3 years) in data-driven (KPI, OLA/SLA) senior operational management roles of cloud infrastructure, virtualization technologies, and managed service platform operations.
• Strong tactical leadership and team management skills, with a track record of successfully leading technical teams in mixed hybrid and remote environments.
• Excellent communication, documentation, and presentation skills and the ability to interact effectively with team members, stakeholders, and customers.
• Strong problem-solving abilities, attention to detail, and a proactive approach to resolving technical issues. Project management experience, including prioritization, resource allocation, and meeting deadlines.
• Commitment to continuous learning, staying updated with technological advancements, and driving innovation within the team. Customer-focused mindset with a dedication to delivering exceptional service and support.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.