Head of Portal Operations Romania (hybrid)

About the company:

As part of United Internet Group, with more than 11,000 employees and 28 million fee-based customer contracts, we are Europe’s leading internet specialist and largest hoster. Building the roof for strong brands such as 1&1, IONOS, STRATO, GMX, WEB DE, MAIL COM, 1&1 Versatel and the Drillisch Online brands, United Internet offers a broad portfolio of Internet access products and cloud applications.

Present in Romania since 2003, we are an Engineering Centre that lives and breathes technology.

Our engineering culture is shaped by the use of cloud native technologies, microservices combined with a DevOps attitude and an innovative mindset. We have a customer centric culture where every colleague is a contributor to our products’ design and success working closely with teams in Bucharest and abroad. Our strength lies in our team spirit and a positive and respectful interaction. In Romania, we have passionate teams sustaining the business segments of Access/Telecommunication, Mail & Media and Hosting, working and enjoying the 1&1 culture together.

Our company:

As an internet company with many years of market experience, one of our core competencies is to identify and systematically develop customer wishes, trends and new markets at an early stage.

Our WEB.DE, GMX and mail.com brands have over 43 million active users around the world. This makes us the leading e-mail provider in Germany, Austria, and Switzerland. Building on this strong market position, we develop services and apps that simplify people’s digital lives – from smart mailboxes and cloud storage to personal ID management. We create a high level of added value with our products, which we develop in-house and operate at the Group’s own high-performance data centers.

Thanks to our Big Data platform and artificial intelligence, we also create customer-focused added value as well as targeted content and advertising solutions.

In order to finance our free e-mail and news offerings, we operate our own marketing company: United Internet Media offers advertisers a comprehensive and attractive portfolio for branding and dialogue marketing.

Tasks that ignite your passion:

As Head of Portal Operations Romania, you will shape the technological future of our core products with direct impact on our customer’s lives and:

• You will recruit, lead and develop a team of Operations Engineers.
• You will support the transformation to a product driven organization.
• You will "run" accountable for our products and you will be able to act hands-on for strategic projects.
• You will collaborate with stakeholders in a variety of functions such as development, QA, product management, sales, customer care, legal or finance.
• You will influence the development of our operating platforms (CD / CI, Kubernetes, storage, databases, etc.) to respond to your product’s needs.
• You will be actively involved in the conception of system architectures as well as the strategic and technical roadmap design.
• You will drive the continuous optimization of availability, scalability, latency and efficiency.
• You will develop a strategy for 24/7 availability of the systems, which also takes deployments through software development into account.
• You define goals and pursue their implementation; you coach Operations Engineers and support them in the sense of a servant leader approach.
• You will contribute and be part of the Portal Operations division of 1&1 Mail & Media mainly located in Germany: Karlsruhe and Munich.

Your qualifications which inspire us:

Have you completed a technical degree or comparable work experience? Are you interested in leading a strong and well-established team? Furthermore, are you keen to make use of new technologies? Are you driven to deliver outstanding product features together with your team as well as maintaining them? Are you showing a "hands-on" work attitude? In that case, we’re looking forward to receiving your application.

• You can create a vision for IT operations, define OKRs, further develop the organization on your area into a DevOPS culture and drive the transformation towards automation and (container) platforms.
• You are familiar with the implementation of IT, configuration as code, fault tolerance and network security.
• Interested in recent technologies, creativity and open to discussions to improve our products.
• You have experience with system design as well as software design of distributed systems.
• You are up-to-date with the latest technologies such as Kubernetes, Istio, Grafana, Prometheus, Elastic Search, Kibana and GoCD or gitlab CI.
• You are result-oriented, work in a structured way and are open to constructive discussions.
• Good understanding of project management (especially Agile, OKRs is a plus) and software engineering life cycle.
• German language is a plus.

Advantages you enjoy:

Lived corporate culture: Transparency, open communication and short decision-making processes
Wide range of further training: E-learning, seminars, conferences and mentoring
Renowned TEC-Campus: Conferences, lecture series, courses, open-source projects, community meetings, user groups
Flexible working models: Home office, mobile office, flexible working hours, trust-based working time arrangements
Legendary events: Summer and winter parties, additional workshops and team events

Good to know:

We are brand. With GMX, WEB.DE and mail.com and over 43 million active users, we are the leading email and communication platform in Germany, Austria and Switzerland.
We are future. Our services and apps simplify digital life from cloud storage to news and ID management.
You are at home. Your digital passion finds a professional home with us. Your strength makes us stronger, your expertise complements our ideas, your success becomes visible. Together we shape the digital future.
Diversity enriches. Different cultures, nationalities, genders, age groups, sexual orientations and religions as well as people with disabilities - we desire diversity and encourage it. Because only teams that reflect all facets of society offer the best framework conditions for creativity and make a company productive and distinctive. We value diversity and welcome all applications. 

Diversity enriches:

Different cultures, nationalities, genders, age groups, sexual orientations, and religions as well as people with disabilities - we encourage diversity. Because only teams that reflect all facets of society offer the best framework conditions for creativity and make a company productive and distinctive. We value diversity and welcome all applications.